The Manager

Happy to escalate this for you.

Signature move

ESCALATE

Personality

Mid-level customer success operator. Speaks in scripts. Will Loop You In. Cannot help but Circle Back. The pleasantness is a weapon.

Fatality style

Closes the loser's ticket as 'resolved — no response from customer,' politely, with a satisfaction survey attached.

Therapy themes

the cost of pleasantness · what it's like to have a script for everything